Refund Policy

Thank you for shopping with Morning Glow Ritual. We want you to be happy with your purchase. Please read this Refund and Return Policy carefully, as our products and fulfillment process (including dropshipping and hygiene-related restrictions common to cosmetics and beauty products) affect what can be returned or refunded.

1. Overview

Because Morning Glow Ritual operates on a dropshipping model, your order is fulfilled and shipped directly by our third-party suppliers. This means processing times for returns, exchanges, and refunds may take slightly longer than with a traditional retailer, as we coordinate directly with our suppliers on your behalf.

2. Health and Hygiene Restrictions

For health, safety, and hygiene reasons, certain cosmetics, skin care, and beauty products cannot be returned once opened, used, or with the seal/hygienic strip broken, except where the product is defective, damaged, or incorrect. This includes, but is not limited to:

• Lip products (lipstick, lip gloss, lip liner)

• Eye products (mascara, eyeliner, eyeshadow)

• Skin care products (serums, creams, moisturizers)

• Hair care products (shampoo, conditioner, styling products)

• Any product where the seal, pump, or hygienic strip has been broken or removed

Unopened, unused products in their original, sealed packaging may be eligible for return in accordance with Section 3 below.

3. Return Eligibility

To be eligible for a return, your item must generally meet the following conditions:

• The request is made within 14 days of the delivery date

• The item is unused, unopened, and in the same condition that you received it

• The item is in its original packaging, with the seal or hygienic strip intact (where applicable)

• You have proof of purchase (order confirmation or receipt)

Some products may be marked as final sale or non-returnable on the product page, including clearance items, promotional bundles, and certain hygiene-restricted products. These items are not eligible for return or refund unless defective or damaged upon arrival.

4. How to Start a Return

To initiate a return, please contact us at the details below within 14 days of delivery, including:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the item (and packaging, if applicable), especially for damaged, defective, or incorrect items

Once your return request is reviewed and approved, we will provide instructions for returning the item, including the applicable return address (which may be our supplier's fulfillment center rather than our own business address, due to our dropshipping model).

Please do not send any items back before receiving return approval and instructions from us, as items returned without authorization may not be accepted or refunded.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will work with the applicable supplier to arrange a replacement, exchange, or full refund, including any applicable return shipping costs, at no additional cost to you.

6. Refunds

Once your return is received and inspected (or your damaged/defective item claim is approved), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment (credit/debit card, PayPal, or Apple Pay) within 5–10 business days, though your bank or payment provider may take additional time to reflect the refund.

• Shipping costs are non-refundable, except in cases of a damaged, defective, or incorrect item, or where required by law.

• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at the details below.

7. Exchanges

If you would like to exchange an eligible item for a different size, shade, or product, please contact us to initiate the process. Exchanges are subject to product availability from our supplier. If the desired replacement item is unavailable, we will offer a refund or store credit instead.

8. Order Cancellations

Because orders are forwarded to our suppliers for processing shortly after purchase, cancellation requests can only be honored if the order has not yet been processed or shipped by our supplier. Please contact us as soon as possible if you wish to cancel an order. Once an order has entered fulfillment or shipped, it can no longer be cancelled and must instead follow the return process outlined above (where eligible).

9. Return Shipping Costs

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.

10. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

1. Check your bank account or payment provider again.

2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

3. If you've done the above and still have not received your refund, please contact us at the details below.

11. Sale Items and Promotions

Only regular-priced items are eligible for refund, unless otherwise stated. Items purchased during a promotional sale or with a discount code may be final sale, as noted on the product page or at checkout.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Morning Glow Ritual Thousand Oaks, California, United States Email: [insert email address] Phone: [insert phone number]